How to

How do I buy something from Avansa?

If you’re not sure what you want, Avansa Online offers a few starting points to help you decide. From our Home Page, explore our various product categories.

If you know what you’re looking for, you can use our handy Quick Search feature, always located in the top section of each page of our site. Search by product name or any keyword, alternatively simply search all products. It doesn’t matter which part of the site you are in – you can search all the categories from the search box at the top.

Should your search query produce no results, first check that all the spelling is correct. Otherwise try simplifying your search as much as possible.

How do I add an item to my cart?

Clicking on the “Add to cart” button places the item into your Cart. You can add as many items as you wish to your cart.

If you add products to your cart from one page, you will be notified on that particular page that the product has been added.

If at any time you wish to check out your items or view what you have in your cart, simply click on the “Cart” link on the top right hand side of the page.

How do I place an Order?

To place an order, click on “Proceed to checkout” on the Cart page.

You will then be asked for the following information:

first name

last name

company name

VAT number

delivery address

email address

contact number

 

You may also create an Avansa account by filling in a username and password. If you purchase more products in the future you can login using your username and password and all your personal details will be saved. Click on the ‘Login’ tab in the top left section of each page to login.

What do I do if I forgot my password?

Go to: ‘Lost Password’ on the ‘Login’ page and enter the email address your account was registered with, and your password will automatically be emailed to that address.

My delivery address has changed. How do I update this on my current account?

Login with your existing address and user password,

Go to My Account > click Edit My Address under the Sub Menu

Change your old delivery address to your new one and save your changes.

Returns

Can I return an item and get a refund?

For our returns/refunds policy, please click here.

Payments and Safety

Is it safe to shop with you?

Avansa is backed by 2Checkout. 2Checkout is PCI Level 1 certified — the highest level certification possible.

Please note, in an effort to clamp down on fraudulent purchases: we reserve the right to request a copy of your Identity Document and the front and back of your signed Credit Card.

What are my payment options?

Credit Card:

The site accepts the following credit cards: Mastercard, VISA, American Express, PayPal, Diners Club and Discovery.

 

Electronic Funds Transfer (EFT):

Should you want to make a transfer to our account, please select EFT as the payment method and follow the screen prompts. Your order will not be processed until the relevant funds appear in our bank account.

Our Banks details:

Bank:                  FNB Claremont

Branch Code:     200109

Account No.:      62288628616

Please use your ORDER NUMBER as reference.

Shipping and Tracking

How do I check the progress of my orders?

By clicking on the ‘My account’ you are able to check the status of your orders. You may also edit your personal information. The “My account” tab can be found in the top left section of each page.

Shipping/Delivery time & costs?

Inside South Africa

Delivery will take place +/- 3 working days from the time payment is made. It will take 2-4 weeks if not in stock at our warehouse but available from supplier.

Delivery will be charged according to size and weight of package as well as geographical location.

 

 

Outside South Africa

Delivery will take place dependent on the area to be couriered to. Delivery costs will also be dependent on the area to be couriered to.

How do I track my order online?

Orders can be tracked with a Waybill Number given to you by Avansa. Please click here and enter your Waybill Number to track and trace your order.

General

Are you BEE certified?

Yes, we are. We are a level three contributor.

Click here to view our BEE certificate