1. How do I buy something from Avansa?

If you’re not sure what you want, Avansa Online offers a few starting points to help you decide. From our Home Page, explore our various product categories. If you know what you’re looking for, you can use our handy Quick Search feature, always located in the top section of each page of our site.

 

Search by product name or any keyword, alternatively simply search all products. It doesn’t matter which part of the site you are in – you can search all the categories from the search box at the top. Should your search query produce no results, first check that all the spelling is correct.

 

Otherwise, try simplifying your search as much as possible. Once you have made a decision or should you require some assistance please contact our sales hotline for further assistance or to process your order – 087 095 3333.

2. How do I place an order?

Please contact our sales hotline for further assistance or to process your order – 087 095 3333. Alternatively please email sales@avansa.co.za for quotes, invoices, brochures or catalogue.

 

You will then be asked for the following information:

first name

last name

company name

VAT number

delivery address

email address

contact number

3. Refunds - Can I return an item and get a refund?

For our returns/refunds policy, please click here.

4. Payments - What are my payment options?

Credit Card:

At our CT head office, we accept the following credit cards: Mastercard, VISA, American Express, PayPal, Diners Club and Discovery.

 

Electronic Funds Transfer (EFT):

Should you want to make a transfer to our account. Your order will not be processed until the relevant funds appear in our bank account.

Our Banks details:

Bank: FNB Claremont

Branch Code: 200109

Account No.: 62288628616

Please use your invoice/quote number as reference.

5. Shipping/Delivery time & costs?

Inside South Africa

Delivery will take place +/- 3 working days from the time payment is made. It will take 2-4 weeks if not in stock at our warehouse but available from supplier.

Delivery will be charged according to size and weight of package as well as geographical location.

 
Outside South Africa

Delivery will take place dependent on the area to be couriered to. Delivery costs will also be dependent on the area to be couriered to.

6. How do I track my order online?

Orders can be tracked with a Waybill Number given to you by Avansa alternatively please contact our sales hotline for further assistance – 087 095 3333.

7. Are you BEE certified?

Yes, we are. We are a level three contributor.

Click here to view our BEE certificate

AVANSA 1 YEAR WARRANTY

All our products come with a Twelve (12) month carry-in warranty from the date of purchase.  Our warranty covers any manufacturing defects but does not cover the following;

  • damage due to negligence
  • dirt buildup
  • recalibration
  • power surges
  • normal wear and tear
  • bulbs (counterfeit detectors)
  • tampering or misuse of the product
  • water damage

Wear and Tear – Maintenance

During normal use our products will require regular cleaning and servicing, we recommend all machines are serviced at least once a year to ensure optimal operational performance and maximum lifespan. We suggest all customers purchase an SLA or Maintenance plan to reduce breakdowns and increase life span.

WARRANTY PROCESS

1. Contact your closest Avansa branch on 087 095 3333 or service@avansa.co.za
2. An Avansa technical support person will assist with troubleshooting your device.
3. Should the troubleshooting not rectify the problem we will complete an RMA (Return Merchandise Authorisation) and will give you an RMA number.
4. Your defective product should be delivered to the closest Avansa branch yourself or through a courier service (Avansa can arrange collection and delivery but charge for the service).
5. Avansa’s technical department will evaluate your product and give you feedback if your warranty has been approved.
6. Avansa will send you a technical report via email explaining the issue and how it was resolved.
7. You can collect your device from the Avansa branch

WARRANTY EXCLUSIONS

This warranty does not apply:

  • to damage caused by use with non-AVANSA products
  • defects or damage to the product resulting from wear, lack of periodic maintenance, transportation,  mishandling, accidental or intentional physical damage, misuse, abuse, negligence, problems with electrical power, improper storage, impact, water or other liquids, insect/rodent infestation, sand, fire, flood, earthquake, vandalism, non-performance of scheduled operator and maintenance items, improper environment, other external causes, cosmetic damage and problems due to improper and/or non-AVANSA authorised installation or repairs, battery leakage, or use of non-approved accessories, consumables, or supplies
  • to damage caused by operating the product outside the permitted or intended uses described by AVANSA
  • to damage caused by tampered with, altered, changed, modified, disassembled, serviced or repaired (including upgrades and expansions) performed by anyone who is not a representative of AVANSA or a Certified AVANSA Service Partner
  • to a product or part that has been modified to significantly alter functionality or capability without the written permission of AVANSA
  • to consumable parts, such as lamps, batteries, rubber wheels, etc. unless damage has occurred due to a defect in materials or workmanship;
  • if any AVANSA serial number has been removed or defaced
  • products for which AVANSA has not received payment; (i) if the ‘Warranty Void’ sticker has been removed or broken.