FAQ

Yes. You can Request a Quote simply by clicking the button below each product and selecting and variables or add ons. You will be requested to complete your business information for the quote. Once submitted we aim to have your quote in your inbox within 1 hour. 

For bulk or enterprise orders email sales@avansa.co.za or call us 087 095 3333

• Browse the website
• Contact our knowledgable sales teams for assistance on 087 095 3333 or sales@avansa.co.za
• Check out our buyers guide videos
• Visit our showrooms in Johannesburg, Cape Town and Durban for a demo.

If you know what you want,

• Request a quote on our website for the product you want
• Email us a RFQ to sales@avansa.co.za.
  Please include for all RFQ:
  -Your name
  -Company name
  -VAT number
  -Delivery address
  -Email address
  -Contact number

• For individual orders click request a quote on the product page.
• For bulk or enterprise orders email sales@avansa.co.za or call us 087 095 3333

Yes.

Please note: There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@avansa.co.za, we will be able to cancel your order before it’s processed. 

Yes.

Please note: There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@avansa.co.za, we will be able to update your order before it’s processed. 

Generally 1-3 days for stock items.

Stocked products (like money counters, POS mounts, and seals) ship immediately. Larger items (strongroom doors, anti-bandit doors) are manufactured to the customers specifications. Lead times vary but are typically much shorter than imports, thanks to our local supply chain.

Worlwide.

We supply equipment throughout Africa (Namibia, Botswana, Zimbabwe, Mozambique, Lesotho, Zambia, Angola, Kenya, Uganda). Our solutions are built for regional realities: high crime, harsh climates, and insurance compliance requirements but are availble to be shipped anywhere in the world.

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please request a quote or email us your desired order to check the delivery fees for different destination countries.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Yes.

All our products come with a Thirty (30) day carry-in Satisfaction Guarantee from the date of purchase(unless otherwise stated on your invoice). Please view our Refund Policy here.

All our products come with a Twelve (12) month carry-in Warranty from the date of purchase(unless otherwise stated on your invoice). Please view our Warranty Policy here.

Please contact our customer service team via sales@avansa.co.za. Providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return note by email. You will need to arrange and pay for suitable packaging when returning an item.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via sales@avansa.co.za with the details. We’ll respond within 48 business hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return though our 30 Satisfaction Guarentee(unless otherwise stated on your invoice) and providing it’s in “as new” condition, in its original packaging with all labels attached.

Yes.

Many of our products are SABS-approved, NRCS approved, manufactured to SABS standards (where required) and are aligned with South African by-laws, insurance requirements, and international standards. Compliance is critical: insurance claims may be rejected if safes, doors, etc aren’t certified. We publish the applicable standard on each product page. Compliance packs and test certificates are available on request. Need an insurer or audit letter? We’ll include it with your quote. 

It depends on the product and the area.

We offer installation and training on cash handling equipment in most major metros. For specised security instalations we don't offer installtion but we can assit by refering you to one of our prefered installers.

Local buyers often face port delays, long lead times, unreliable product quality and difficulty getting spares for imported solutions. Avansa products are locally stocked, serviced, and supported across Africa. We offer short lead times, trained sales and support teams, and spare parts to keep lifetime costs low.

We offer:

• Bulk trade discounts for distributors and franchises
• Flexible RFQ (Request for Quote) pricing for corporates
• Trade credit facilities for qualifying distributors and corporate clients
• Cross-border supply wordwide
• Bulk spares (with technical training) to approved distribution partners

We don’t just sell hardware—we back it up with:

• Maintenance contracts & warranties (up to 5 years on selected ranges)
• Local spare parts availability
• Training for staff on correct usage
• 30-day satisfaction guarantee (unless otherwise stipulated)