FAQ

1. Sales

1.1 How do I buy something from Avansa?

If you’re not sure what you want,

• Browse the website
• Contact our knowledgable sales teams for assistance on 087 095 3333 or sales@avansa.co.za
• Check out our buyers guide videos
• Visit our showrooms in Johannesburg, Cape Town and Durban for a demo.

If you know what you want,

• Request a quote on our website for the product you want
• Email us a RFQ to sales@avansa.co.za.

Please include for all RFQ: 

• Your name
• company name
• VAT number
• delivery address
• email address
• contact number

1.2 Shipping Options

• Door to door 
• Your courier collects from our Johannesburg Office
• You collect for one of our offices (with prior notice)

2. Warranty, Refunds & Guarantee

2.1 Warranty

All our products come with a Twelve (12) month carry-in Warranty from the date of purchase(unless otherwise stated on your invoice). Please view our Warranty Policy here. 

2.2 Refunds & Guarantee

All our products come with a Thirty (30) day carry-in Satisfaction Guarantee from the date of purchase(unless otherwise stated on your invoice). Please view our Refund Policy here.