Frequently Asked Questions - FAQ's

Frequently asked questions

Are Avansa’s products certified and compliant?

Yes. Many of our products are SABS-approved, NRCS approved and are aligned with South African by-laws, insurance requirements, and international standards. Compliance is critical: insurance claims may be rejected if safes, doors, etc aren’t certified. Avansa ensures certification labels, test reports, and serial numbers are supplied for every compliant unit or on request.

Why should I choose Avansa over imported products?

Local buyers often face port delays, long lead times, and difficulty getting spares for imported solutions. Avansa products are locally stocked, serviced, and supported across Southern Africa. We offer short lead times, trained installation teams, and spare parts to keep lifetime costs low.

What support does Avansa provide after purchase?

We don’t just sell hardware—we back it with:

- Maintenance contracts & warranties (up to 5 years on selected ranges)
- Local spare parts availability
- Training for staff on correct usage
- 30-day satisfaction guarantee (unless otherwise stipulated)

This means your investment is supported throughout its lifecycle.

What financing or bulk options are available?

We offer:

- Bulk trade discounts for distributors and franchises
- Flexible RFQ (Request for Quote) pricing for corporates
- Trade credit facilities for qualifying distributors and corporate clients
- Cross-border supply to SADC countries

How fast is delivery?

Stocked products (like money counters, POS mounts, and seals) ship immediately. Larger items (strongroom doors, anti-bandit doors) are manufactured to the customers specifications. Lead times vary but are typically much shorter than imports, thanks to our local supply chain.

Does Avansa provide training?

Yes. Although most of our products are self explanatory and we offer excellent user manuals and videos. We offer training on:

- Correct use of money counters (to reduce errors and jams)
- Servicing and repairs of money counting machines (dealers)
- POS stand use for secure but convenient transactions

What guarantees does Avansa offer?

Warranty

All our products come with a Twelve (12) month carry-in Warranty from the date of purchase(unless otherwise stated on your invoice). Please view our Warranty Policy here.

Refunds & Guarantee

All our products come with a Thirty (30) day carry-in Satisfaction Guarantee from the date of purchase(unless otherwise stated on your invoice). Please view our Refund Policy here.

Can I buy from outside South Africa?

Yes. We supply across Southern Africa (Namibia, Botswana, Zimbabwe, Mozambique, Lesotho, Zambia, Angola, Kenya, Uganda). Our solutions are built for regional realities: high crime, harsh climates, and insurance compliance requirements

How do I request a quote?
  • For individual orders click request a quote on the product page.
  • For bulk or enterprise orders email sales@avansa.co.za or call us 087 095 3333
How do I buy something from Avansa?

If you’re not sure what you want:

  • Browse the website
  • Contact our knowledgable sales teams for assistance on 087 095 3333 or sales@avansa.co.za
  • Check out our buyers guide videos
  • Visit our showrooms in Johannesburg, Cape Town and Durban for a demo.

If you know what you want,

  • Request a quote on our website for the product you want
  • Email us a RFQ to sales@avansa.co.za.
    Please include for all RFQ:
    Your name
    company name
    VAT number
    delivery address
    email address
    contact number

  • QUICK DELIVERY

    Nationwide door-to-door delivery.

  • SATISFACTION GUARANTEED

    30 day money back guarantee if you are not satisfied (T&Cs apply)

  • VALUE FOR MONEY

    We aim to beat any price, bring us your quote.

  • 100% TESTED

    All our products are thoroughly tested before we dispatch them.