Refund policy

We at Avansa want every purchase to meet your expectations. If you're not completely satisfied, here's how you can return a product within 30 days from the order date for a full refund:

1. Eligibility Check: Ensure that your item is eligible for return. It must be within 30 days from the order date and in “as new condition”, meaning it hasn’t been used, altered, or damaged.

2. Packaging the Product: Return the item in its original packaging, including all extras. If the original packaging and extras are not included, a re-boxing fee will be applied.

3. Initiate the Return: Contact Avansa at sales@avansa.co.za to inform us of your return. We will provide you with the necessary details and return authorisation.

4. Shipping or Drop-off:

   • Shipping: Package the item securely and send it to the designated return address. Remember, you are responsible for all shipping costs.
   • Drop-off: Alternatively, you can drop off the item at our Johannesburg branch.

5. Return Confirmation and Refund Processing: Once we receive and inspect the item, we’ll confirm if the return meets our criteria. If approved, we will process your refund promptly. The refund will be credited to your original method of payment.

6. Refund Receipt: You will receive a confirmation once the refund has been initiated. Please note that it might take a few days for the refund to reflect in your account, depending on your bank or credit card issuer.

We hope this process is clear and straightforward. Your satisfaction is our priority, and we're here to assist you every step of the way.